At Urban Grandeur London (UGL), we aim to ensure your order reaches you quickly and safely. Below, you'll find all the details about our shipping options, delivery times, and policies.

1. Shipping Options

2. Processing Times

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Tracking Your Order

Once your order is shipped, you’ll receive an email with a tracking number to monitor your delivery status. You can use this tracking number on the courier’s website for updates.

4. Free Shipping

Enjoy free standard shipping on all UK orders over £50.

5. International Shipping

• We ship worldwide! Delivery times depend on your location and may vary due to customs processing.
• Customs fees or import duties (if applicable) will be the responsibility of the customer.

6. Delivery Issues

• If your order hasn’t arrived within the expected time frame, please:
  • Double-check your tracking details.
  • Contact our support team at support@ugl.com.
• For lost or damaged parcels, reach out immediately, and we’ll assist you.

7. Questions?

For further assistance, please contact our Customer Support Team:

• Email: support@ugl.com
• Phone: +44 123 456 789
• Live Chat: Available on our website during business hours.