At Urban Grandeur London (UGL), we ensure a seamless and secure shopping experience for all our customers. Below, you’ll find details about our payment methods and the measures we take to protect your information.

1. Accepted Payment Methods

We accept the following payment options for your convenience:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• PayPal: Fast and secure online payments
• Apple Pay / Google Pay: Quick and hassle-free checkout for mobile users
• Klarna: Shop now, pay later (where available)

(All transactions are processed in GBP (£).)

2. Payment Process

1. Select your preferred payment method at checkout.
2. All payments are securely processed via our trusted payment gateway.
3. You’ll receive an order confirmation email once your payment is successful.

We do not store any payment information. Your transaction is securely encrypted to ensure complete safety.

3. Payment Security

Your security is our top priority. We use industry-leading technologies to safeguard your information:

• SSL Encryption: All data transmitted between you and our website is encrypted with 256-bit SSL technology.
• PCI-DSS Compliance: Our payment systems comply with the Payment Card Industry Data Security Standards to ensure safe card transactions.
• Fraud Prevention: We partner with trusted payment providers to monitor and detect fraudulent activity, ensuring your safety.

4. How We Protect Your Data

• We adhere to strict data protection laws, including GDPR regulations.
• Personal and payment details are kept confidential and never shared with third parties.
• For more information, view our Privacy Policy.

5. Currency & Taxes

• All prices are listed in GBP (£).
• Orders placed outside the UK may be subject to customs fees or import duties (paid by the customer).

6. Payment Issues

If you experience any issues during checkout, try the following:

• Check your card details and billing information.
• Ensure sufficient funds are available in your account.
• Contact your bank or payment provider.

For further assistance, contact our Customer Support Team:

• Email: support@theugl.co.uk
• Phone: +44 123 456 789

7. FAQs

Q: Is my payment information secure?
A: Yes, all transactions are encrypted with SSL technology and processed securely.

Q: What if my payment is declined?
A: Please double-check your card details, billing address, and funds. If the issue persists, contact your bank or payment provider.

Q: Do you offer ‘Buy Now, Pay Later’?
A: Yes, we offer Klarna for eligible customers. You can split your payment into manageable installments.