Frequently Asked Questions (FAQs)
- UK Standard Shipping: 3-5 business days (£3.99, free on orders over £50).
- UK Express Shipping: 1-2 business days (£6.99).
- International Shipping: 5-10 business days (cost varies by destination).
You will receive a tracking number via email once your order has been shipped.
Yes, we offer free standard shipping on all UK orders over £50.
Absolutely! We accept returns and exchanges within 14 days of receiving your order. Items must be unworn, unused, and in their original packaging. Please visit our Returns Policy page for more details.
Once your order is shipped, we will send you a tracking number via email. Use this tracking number to monitor your delivery progress on the courier’s website.
We accept all major payment methods, including:
- Credit/Debit Cards (Visa, Mastercard, American Express)
- PayPal
- Apple Pay & Google Pay
All payments are processed securely.
Yes, we ship worldwide! International shipping typically takes 5-10 business days. Customs fees may apply depending on your country’s regulations.
Our team is ready to assist you! You can reach us via:
- Email: support@ugl.com
- Phone: +44 123 456 789
- Live Chat: Available on our website during business hours.
We’re sorry for the inconvenience! Please contact our Customer Support team immediately with your order number and photos of the issue, and we’ll resolve it promptly.
